Chat online
Politica di rimborso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@tsprof.eu. Please note that returns will need to be sent to the following address: Return addresses are:
Tsptof Europe
Vanasauna tee 8-1,
Loo,
Estonia,
74201
+37253300966
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@tsprof.eu.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tsprof.eu.
| Reasons for return | Defective items or items with quality issues | Items damaged during shipping, items with missing parts or not as described on the website | Others e.g., personal reasons |
|---|---|---|---|
| Description | Items with a manufacturing defect | Damages include leaks, cracks, and loss of function. Damages must be reported within 72 hours of receipt. Missing parts refer to the absence of original parts and components of the item. You may be required to provide a clear photo or video of the item to support your claim. | Items can be refunded due to other reasons only if the item is returned intact with all accompanying accessories and packaging, in a re-sellable condition. |
| 14-day unconditional return | Eligible | Eligible | Eligible (except for some items) |
| 14-day return (due to quality issues) | Eligible | Not eligible | Not eligible |
| Shipping costs paid by the customer? | No | No | Yes |
| Remarks | You may be required to provide a clear photo or video of the item to support your claim. | You may be required to provide a clear photo or video of the item to support your claim. | Return shipping costs and taxes are paid by the customer. |
Return addresses are:
Tsptof Europe
Vanasauna tee 8-1,
Loo,
Estonia,
74201
+37253300966
When purchasing any replacement parts or accessories, the Purchaser shall ensure that the parts are compatible with the original product in the Purchaser's possession. TSPROF will not allow any returns based on the claim that the purchased part/accessory is not compatible with the product, unless such compatibility was expressly advertised by TSPROF on the product's page.